Remove “Google Chrome Critical ERROR” pop-up (Microsoft Scam)

If your web browser is constantly being redirected to sites that display a “Google Chrome Critical ERROR”notification, asking you to call a support number to fix it, then it is possible that you have adware program installed on your computer.

These “Google Chrome Critical ERROR” alerts are nothing more a scam. Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your computer. Treat all unsolicited phone calls or pop-ups with skepticism. Do not provide any personal information.

The bogus “Google Chrome Critical ERROR” alert is shown in such a way as to trick the user into thinking their computer has crashed or that a virus has been detected on the computer. It does this to try and scare the infected user into calling one of the listed numbers in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services.
The “Google Chrome Critical ERROR” pop-up will have this message:
Google Chrome Critical ERROR
RDN/Trojan.worm!055BCC2333196 Infection
The following data will be compromised if you continue:
1. Passwords
2. Browser History
3. Credit Card Information
This virus is well known for complete identity and credit card theft. Further action through this computer or any computer on this network will reveal private information and involve serious risks.
Call Microsoft Technical Support Immediately at
The server reports that it is from Protected Page: Enter your Network username and password wrong password closed Internet connection and ban your ISP call on for access…
The scammer will typically attempt to get the victim to allow remote access to their computer. After remote access is gained, the scammer relies on confidence tricks typically involving utilities built into Windows and other software in order to gain the victim’s trust to pay for the supposed “support” services, when the scammer actually steals the victim’s credit card account information.

How to remove “Google Chrome Critical ERROR” Adware (Virus Removal Guide)

This malware removal guide may appear overwhelming due to the amount of the steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove malware for free.Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.

STEP 1: Reset your browser to default settings

This step is needed if the malicious “Something went wrong with your Internet Service” pop-ups will not allow you to close your browser.

Open Task Manager by right-clicking the taskbar and then clicking Start Task Manager. Alternatively to start the Windows Task Manager, you can press Ctrl+Alt+Del and click on Task Manager or simply press on Ctrl+Shift+Esc.

Scroll through the list till you see your web browser’s process and left-click on it once so it becomes highlighted. Once you have selected the browser’s process, click on the End Task button as show in the picture below.

Your browser window should now be closed. The next time you open your browser, do not allow the browser to open the last opened page.

STEP 1: Reset your browser to default settings

If you are still experiencing issues with the “Something went wrong with your Internet Service” pop-ups in Internet Explorer, Firefox or Chrome, we will need to reset your browser to its default settings.
This step should be performed only if your issues have not been solved by the previous steps.


Google Chrome has an option that will reset itself to its default settings. Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.

Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings.

Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Advanced link (as seen in the below example).

Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settingssection is visible, as shown in the example below. Next, click on the Reset settings button.

A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.


You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC.

In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.

In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.

When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now  need to close your browser, and then you can open Internet Explorer again.


If you’re having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.

In the upper-right corner of the Firefox window, click the Firefox menu button, then click on the “Help” [Image: Firefox Help button] button.

From the Help menu, choose Troubleshooting Information.
If you’re unable to access the Help menu, type аbout:support in your address bar to bring up the Troubleshooting information page.

Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.

To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.

Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

News article is edited by: yakura - 5-04-2018, 11:41

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